Telecom Specific Service Order Solution
Our leading project is the development of the Service Order System of Telekom. We started this project from an innovative vision in 2004 and, even after all this time, it became so critical for our client that we continued to support it and improve it. The Service Order is a system that manages the internal service orders and their delivery to the subscribers. 3,000 people from all operational departments use the system, it runs on a 2 terabyte database and covers the following business areas:

  • Call center
  • Stores
  • Sales & business support
  • Billing Back Office
  • Network work centers
  • Technical Support
  • Quality control
  • Marketing

The complexity of the technical and business processes supported by our Service Order application can be found in the related data/logical structures:

  • 1000+ tables
  • 600+ client objects
  • 3000+ server objects
  • Over 100.000 code lines
  • Synchronous & asynchronous interfaces with Billing, Customer Activation, Remote Service, Dispatch, Fault Management, Dealers Management etc.

The history of this collaboration decisively helped us acquire a sophisticated expertise in the specifics of this industry.

How to choose a solution provider?

There is no correct answer… It is difficult to choose from a variety of solution providers, each and every one of them claiming that their products or solutions can help your organization in some way. There are myriads of solutions out there and countless providers claiming a vast portfolio of happy customers. Is that all […]

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