Business Process Management (BPM) is part of an evolution of management thinking. Business thinkers moved from a mechanical, timed and normed approach, specific to the beginnings of the industrial era, to an intelligence and process based, all-inclusive approach that looks into the information and activities flows performed as part of the organization’s day to day operation.
In today’s world, business process management is done through integration. Apart from most of the information systems being designed to talk to each other, integration technologies are available for systems that are not readily exposing information. As most of the activities within an organization involve the interaction with some information system, putting these interactions together in a workflow was the next natural step.
BPM can apply to any organization in any industry. The larger and more complex the organization is the more is to benefit from such a solution.
Using a BPM approach and system, organizations are able to optimize their performance by:
- Doing more business with the same or less resources – they are able to run more business cycles if wastage is minimized
- Preventing or recovering business losses – eg. preventing client orders from falling through the cracks
- Automating business rules and related decisions – some decisions are not all that complex, defaults can be set for most frequent decisions and policies for exceptions and they can be run automatically by the system with very little to no human intervention.There are many competing technologies out there, available from large technology suppliers or small independent players, from highly expensive to open source. However, in this case it is not the technology that is important, it is the know-how.
There are many competing technologies out there, available from large technology suppliers or small independent players, from highly expensive to open source. However, in this case it is not the technology that is important, it is the know-how.
BPM software consists of modeling tools and a process engine that runs the designed business processes. If the process model doesn’t properly capture the organization’s reality or doesn’t take into account what is really needed, it doesn’t matter on what system it runs as it is not going to produce the expected results.
We have developed the knowledge and the capabilities to address both the business and the technological side of a BPM project. Through our partners we can also offer the underlying technology that keeps processes running.
We welcome your questions or inquiries and we are more than happy to help you define your first or next BPM project.