Customer Contact Management System

  • card-holder-1241150-640x480Business Issue – Replacing the old contact management system with a more dynamic solution
  • Solution – Manages the client interactions in order to efficiently address claims and service termination requests
    • Allows the running of retention campaigns
    • It is part of the Service Order Management System but runs on a separate database
  • Technology:
    • Oracle , Java, JavaScript, HTML, SOAP