Service Order System for Telecoms


Schema Solutie Telekom_wht 
Our leading project is the development of the Service Order System of Telekom. We started this project from an innovative vision in 2004 and, even after all this time, it became so critical for our client that we continued to support it and improve it.
The Service Order is a system that manages the internal service orders and their delivery to the subscribers. 3,000 people from all operational departments use the system, it runs on a 2 terabyte database and covers the following business areas:
  • Call center
  • Stores
  • Sales & business support
  • Billing Back Office
  • Network work centers
  • Technical Support
  • Quality control
  • Marketing
The complexity of the technical and business processes supported by our Service Order application can be found in the related data/logical structures:
  • 1000+ tables
  • 600+ client objects
  • 3000+ server objects
  • Over 100.000 code lines
  • Synchronous & asynchronous interfaces with Billing, Customer Activation, Remote Service, Dispatch, Fault Management, Dealers Management etc.
The history of this collaboration decisively helped us acquire a sophisticated expertise in the specifics of this industry.