Workforce Management Solution – WFM


  • working-1229720-639x488Business Issue – Dynamic task allocation based on skills set and work schedule
    • Tasks were allocated by team leaders based on their knowledge of the work schedule
    • An updated skills set of each consultant was not kept
    • Some consultants were overbooked with tasks
  • Solution – A Work Force Management tool was developed with the following main functions:
    • On a predefined time schedule the tool will keep an updated skills set for each
    • Hourly time schedule for each consultant
    • Dynamic distribution of incoming tasks considering the defined skills set and the consultants time schedule
    • Conflict resolution interface
  • Technology
    • SQL(Oracle), PHP, JAVASCRIPT, HTML, CSS