Customer service and digital communication channels play a key role in this period of restrictions, in which the activity takes place largely remotely. Consumers may now be more careful about the products and services they purchase and will not hesitate to call Customer Service or Support to ask questions about the purchase process, availability of products and services, delivery details, or to request assistance.

Amazon Connect is an easy-to-use omnichannel cloud contact center that helps companies continue to provide customer service at a lower cost, even remotely.

Working remotely with virtual teams has become commonplace in today's business environment and this comes with some specific challenges for managers. The current context has put a lot of operational pressure on the business environment and many professionals need to quickly adapt their means of communication and coordination of remote teams.