Amazon Connect - Cloud Contact Center
Amazon Connect Amazon Connect is a complete platform for managing sales, customer service, and support, all connected to help organizations work more effectively.
Make calls programmatically.
Schedule automated calls for appointment reminders, like doctor appointments and payment due notifications.
Ttrigger automated notification calls in response to events.
Chat as an engagement channel in your contact center.
Create chat contact flows.
Secure and encrypted chats.
Defines the customer experience with contact center from start to finish.
Design automated contact flows that dynamically adapt to the caller experience in real-time.
Available for calls and chats.
Historical metrics reports: generate reports to analyze how your contact center has performed over a specified period of time.
Real-time metrics reports: gain insight into how your contact center is performing in real time.
Contact search - View detailed individual contact reports with the option to find and play back call recordings.